Refund Policy

📦 Return & Replacement Policy

We want you to love every piece you order from us 💛
Since our jewellery is delicate and personal in nature, we follow a carefully designed return policy to ensure fairness for all our customers.

🔁 What Can Be Returned / Replaced?

We offer replacement (not refunds) only in the following cases:

• You received a damaged product

• You received the wrong item

• You received an item with missing parts

⏱️ Request Timeline

To be eligible, please raise your request within 24 hours of delivery.

🎥 Unboxing Video is Mandatory

To process any return/replacement request, you must provide:

• A clear, continuous unboxing video

• Video must show:

  • Sealed package before opening

  • Shipping label clearly visible

  • Full unboxing without cuts

📌 Without an unboxing video, we will not be able to process your request.

🚫 What is Not Eligible for Return?

We do not accept returns in the following cases:

• Change of mind

• Slight color or design variation (due to lighting/screens)

• Products that have been used, worn, or damaged after delivery

• Items without original packaging or tags

🏷️ Tag & Condition Requirements

• Product must be unused and in original condition

• All tags and packaging must be intact

• Items showing signs of wear (perfume stains, scratches, etc.) will not be accepted

🔍 Quality Check Process

All returned items go through a strict quality inspection.
If the product does not meet our return criteria, the request may be declined.

📦 Return Process

• Once your request is approved, we will guide you with the next steps

• In some cases, you may be asked to self-ship the product

• Replacement will be processed after successful inspection💬 A Note to Our Customers

Our policies are designed to protect genuine customers and maintain the highest quality standards.
We truly appreciate your understanding and support 🙏

If you need help, feel free to contact our support team anytime 💌